“Magnificent” – that is how The Sunday Times and The Times judges chose to describe us as we won our first of many awards.
Each year since, we have been striving to continually improve and incorporate best practices into our client-centric case management system, whilst pushing the bar for excellence.
The awards that we have won year after year demonstrate our absolute and unwavering commitment to the highest standards of conveyancing.
2017 Shortlisted for Modern Law Conveyancing Best Conveyancing Firm – South of England
Some of the largest conveyancing firms compete for this award and we are delighted to be shortlisted. We were highly commended for:
- Commitment to excellent customer service
- Strong client retention
- Commitment to staff loyalty and retention
- Contribution to the local economy.
2017 Shortlisted for Modern Law Conveyancing Service Provider of the Year – National
Companies in this category include well-established conveyancers and non-conveyancers, some of them with over 1000 staff and unparalleled resources. As a scrappy young firm, we were able to demonstrate the following to be shortlisted for this prestigious award:
- Ability to deliver high standards of service and support to clients
- Provide real benefits to clients and strategic partners
- Improve efficiencies and reduce costs for all parties
- Innovation in developing and bringing-to-market new service offerings.
2016 Winner of Modern Law Conveyancing Best Conveyancing Firm – South of England
An absolute honour to be the winner of this tough category where we were judged against some of the best property firms. The judging panel, including the President of the Law Society and the Chief Executive of the Council for Licensed Conveyancers, commended us for our commitment to excellence and raising the bar by investing in technology and resources to make conveyancing smoother and faster for everyone.
2015 Winner of Bronze in Sunday Times and The Times Best Small Conveyancer of the Year
Every year, conveyancing firms across the country are judged for the “Best Small Conveyancer of the Year” award. The judging process is rigorous and includes mystery shopping exercises, interviews with the managing directors, and a long debate by the judging panel. We made significant developments this year and it is an absolute delight to have won this award.
2014 Winner of Gold in Sunday Times and The Times Best Small Conveyancer of the Year
Conveyancers across the country entered for the award and the competition was fierce. Only the best of the best were crowned as winners. We are very proud of this significant achievement.
2012 Winner of Bronze in Sunday Times and The Times Best Small Conveyancer of the Year
There are serious contenders for the title every year, and judges acknowledge that winners can be very proud that they have beaten some seriously good competitors. We won our first award “Best Small Conveyancer of the Year 2012” just four years after establishment. Being such a young firm, we believe we were able to win this prestigious award because of our resolute focus on building trusted relationships with our clients, estate agents, and mortgage brokers.
Snippets from the judges’ report
“It is fair to say that all at Smart Legal are fervent supporters of communication and collaboration. Staff are experienced at every level and there is a culture of development in this business with training in both legislative as well as soft skills, including conflict management. Use of IT and systems is exemplary … and the CRM [case management] program is outstanding both in terms of alerting staff to required actions but also for communicating with the client and agents. Alongside this, the directors are also keen to raise their eco-friendly standards and are trialing a paperless conveyancing system … Magnificent.”
Best Small Conveyancer of the Year 2012
“Their entire approach is customer centric and they have a robust feedback procedure for all relevant parties so Smart Legal can continuously evolve and offer a service which meets the… requirements of clients, agents and mortgage advisors to the satisfaction of all. The panel could see that they manage to achieve this goal with aplomb.”
Best Small Conveyancer of the Year 2012
We have an extremely knowledgeable and friendly team who cherish the relationships we build with our clients.
When you choose Smart Legal to be your solicitors, you are choosing a highly competent team that provides jargon-free service and keeps the client at the core of every activity.