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Smart Legal Wins Prestigious National Award - The Sunday Times and The Times “Best Small Conveyancer of the Year 2014” Gold Award.

Best conveyancer award 2012 - Bronze
On Friday 5th December 2014, over 650 leading estate agents, mortgage advisors and conveyancers from throughout the UK attended a glittering ceremony in central London where the winners of the most highly regarded awards in the property industry were revealed. Awards were presented by Michelle Mone OBE, one of the UK's most successful female entrepreneurs

The Award in association with The Sunday Times for Best Small Conveyancer of the Year 2014 went to Smart Legal in recognition of the outstanding service they provide to home movers and estate agents.

Award winners were decided by a panel of 19 industry experts using a rigorous and thorough judging process. They conducted an extensive review of entrants including over 150 hours of telephone interviews and mystery shopping exercises.

Conveyancers across the country entered the awards but only the very best of the best were crowned as winners. Judges said of Smart Legal: “Their entire approach is customer centric and they have a robust feedback procedure for all relevant parties so Smart Legal can continuously evolve and offer a service which meets the... requirements of clients, agents and mortgage advisors to the satisfaction of all. The panel could see that they manage to achieve this goal with aplomb.”

2012 Awards

Described as “magnificent” by The Sunday Times and The Times judges of the “Best Small Conveyancer of the Year 2012”. The awards recognise “the best of the best” conveyancers who have made a significant contribution to the home moving process.

Best conveyancer award 2012 - Bronze

Conveyancers across the country were judged using a rigorous process that scored all aspects of the business. It included mystery shopping exercises, an interview with the managing director and a round table debate by the judging panel. The Chairman of Judges concluded “the winners can be very proud in the knowledge that they have beaten some seriously good competitors”

Reza Haque, Director said “We are delighted to win this important award especially being such a young firm. We take a long-term view to our relationships and are continually working with estate agents and mortgage brokers to perfect our service. To be described in the judge’s report as “magnificent” is an achievement we treasure highly”.

Two particular characteristics of award winners this year were highlighted this year: a clear focus on customer service and secondly great attention to training, development and welfare of staff members.

Judges Report

The Sunday Times and The Times Best Conveyancer of the Year Award, 6 December 2012

“It is fair to say that all at Smart Legal are fervent supporters of communication and collaboration. Staff are experienced at every level and there is a culture of development in this business with training in both legislative as well as soft skills, including conflict management. Use of IT and systems is exemplary … and the CRM [case management] program is outstanding both in terms of alerting staff to required actions but also for communicating with the client and agents. Alongside this, the directors are also keen to raise their eco-friendly standards and are trialing a paperless conveyancing system ... Magnificent.”

As we go forward, our commitment to our clients remains resolutely unaltered and they are at the heart of everything we do. We have a knowledgeable, friendly team who cherish the relationships we have with our clients.

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